Privacy Policy

Last updated: [23 /2 /2026]

(“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website,
make a purchase, or interact with us through any platform, including third-party services such as [Shopify]

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you, process payment information, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for fraud, and provide marketing information.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: information you provide when contacting support.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: used internally for support purposes.

Minors

The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children. If you believe your child has provided Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

  • We use Shopify to power our online store. Read their privacy policy here: https://www.shopify.com/legal/privacy.
  • We may also share information to comply with applicable laws, respond to legal requests, or protect our rights.

Using Personal Information

We use your Personal Information to provide our services including selling products, processing payments, shipping orders, and informing you about new products or offers.

Lawful basis

If you are a resident of the European Economic Area (EEA), we process your information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Public interest tasks
  • Legitimate interests

Retention

We retain your Personal Information for our records unless you request deletion.

Automatic decision-making

We may use limited automated decision-making to prevent fraud, such as temporary denylisting of suspicious IP addresses or credit cards.

GDPR

EEA residents have the right to access, correct, update, or delete their Personal Information.

CCPA

California residents have the right to know, correct, or delete their Personal Information.

Cookies

Cookies are small files stored on your device that help improve browsing experience and provide analytics data.

Do Not Track

We do not change data collection practices when a Do Not Track signal is detected.

Changes

We may update this policy from time to time for operational, legal, or regulatory reasons.

Contact Us

For any privacy-related questions or to exercise your rights, contact us:

Email: solecomforts2@gmail.com

Phone: +92 323-2701352

Sole Comforts, Karachi